Privacy Policy

Last Updated: Sept 25, 2026

BBM Machine, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our business, including when you visit our website at https://betterbuiltmachines.com, purchase our products or services, contact us, or sign up to receive text messages (SMS) from our SMS messaging program.

1. Information We Collect and Why We Collect It

We collect personal information to operate our business and provide you with our products and services. We only collect the information that is necessary for the purposes outlined in this policy.

Information You Provide to Us Directly

  • Contact and Account Information: Your name, email address, phone number, and, if you create an account, your password.
    Purpose: To set up and manage your account, identify you, and communicate with you.
  • Mobile Phone Number and SMS Opt-In Data: When you sign up for our text messages (for example, through a web form, at checkout, by texting a keyword to our number, or in person), we collect your mobile phone number, the date, time, and method of your opt-in, and a record of your consent.
    Purpose: To send you the text messages you requested and to maintain a record of your consent.
  • Transaction Information: If you make a purchase, we collect billing details, shipping or service address, and payment information. Payment information is processed by our payment processors; we do not store full card numbers.
    Purpose: To process your transaction, fulfill your order or service, and send related confirmations and updates.
  • Customer Support Information: If you contact us by phone, email, text, or through our website, we collect your name, contact details, and the content of your communication.
    Purpose: To respond to your inquiries and provide customer support.

Information We Collect Automatically

  • Usage Data: Information about how you interact with our website, such as the pages you visit, the links you click, and the time and duration of your visit.
    Purpose: To analyze and improve the performance of our website and services.
  • Device Information: Your IP address, browser type, operating system, and unique device identifiers.
    Purpose: To secure our services, prevent fraud, and ensure our content displays correctly.

Information We Receive from Third Parties

We may receive information about you from third-party sources. For example, if you sign in or check out using a third-party service, we may receive your basic profile information from that service.

Purpose: To streamline account creation and checkout and enhance your experience. We will only use this information in accordance with the third party's privacy policy and your privacy settings on that service.

Cookies and Other Tracking Technologies

We use cookies and similar technologies on our website to track activity and store certain information. Cookies are small data files stored on your device. We use them for:

  • Strictly Necessary Cookies: Essential for the operation of our website (e.g., remembering items in your shopping cart).
  • Analytics and Performance Cookies: To understand how visitors use our website so we can improve it.
  • Targeting and Advertising Cookies: To deliver advertisements that are more relevant to you and your interests.

You can manage your cookie preferences through our cookie settings on the website or by adjusting your browser settings.

2. SMS / Text Messaging Program

BBM Machine, LLC offers the SMS text messaging program. By opting in, you agree to receive recurring text messages from BBM Machine, LLC at the mobile number you provided. Messages may include appointment reminders, order and account updates, customer service communications, and promotional offers.

  • Message frequency varies.
  • Message and data rates may apply.
  • To opt out, reply STOP, CANCEL, UNSUBSCRIBE, QUIT, or END at any time. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
  • To rejoin, reply START or sign up again through any of our opt-in methods.
  • For help, reply HELP or contact us at support@bbmmachine.com or (502) 890-0463.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive text messages is not a condition of any purchase.

3. How We Share Your Information

No Sharing or Selling of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All of the sharing categories described below exclude text messaging originator opt-in data and consent.

Permitted Sharing

We may share your personal information with the following categories of third parties for the purposes described below:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:
    • Website and Cloud Hosting Services: To host our website and store your data securely.
    • Messaging Service Providers: To deliver the text messages and emails you have requested. These providers may only use your information to send messages on our behalf.
    • Payment Processors: To process your transactions.
    • Shipping and Fulfillment Providers: To deliver your orders.
    • Analytics Providers: To help us analyze how our services are used and improve them.
    • Customer Support Platforms: To assist with your support inquiries.
    We only share the minimum amount of information necessary for each service provider to perform its function, and these parties are contractually obligated to protect your data.
  • Legal and Regulatory Disclosures: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), to protect our rights, or to protect the safety of our customers or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website of any such transfer and any choices you may have regarding your information.
  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We are committed to protecting the security of your personal data. We have implemented appropriate technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

  • Encryption: We use industry-standard encryption protocols (like SSL/TLS) to protect data in transit and at rest.
  • Access Controls: Access to your personal data is restricted to employees, contractors, and agents who need that information to perform their job duties, and they are subject to strict confidentiality obligations.
  • Firewalls and Monitoring: We and our service providers use firewalls and monitoring to detect and prevent unauthorized access to our systems.
  • Regular Reviews: We regularly review our security practices to ensure the effectiveness of our safeguards.

Important Note: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. The security of your account also depends on your own actions, such as choosing a strong password and not sharing it with others.

In the Event of a Data Breach: We have established procedures to handle any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Records of your SMS consent and opt-out requests are retained as long as necessary to demonstrate compliance with applicable messaging laws. When your information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

We believe you should have control over your personal data. Below is a summary of the key rights you may have under data protection laws, depending on where you live:

  • Right to Know and Access: You have the right to request a copy of the personal information we hold about you, including what data we collect, why we collect it, and who we share it with.
  • Right to Correction: You have the right to ask us to correct any personal information you believe is inaccurate or incomplete.
  • Right to Deletion: You have the right to request that we delete your personal data. We will fulfill this request unless we are required to retain the data by law.
  • Right to Opt-Out of Data Sharing/Sale: You have the right to direct us not to share or "sell" your personal information with third parties.
  • Right to Object to Processing: You have the right to object to our processing of your personal data for certain purposes, such as direct marketing.
  • Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: Where we process your personal data based on your consent, you may withdraw that consent at any time. To stop text messages, reply STOP. To stop emails, click "unsubscribe" in any email.

How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

  • Email: support@bbmmachine.com
  • Phone: (502) 890-0463

Your request must include sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information. We may ask you to provide additional information to confirm your identity before processing your request. We will respond to all legitimate requests within 30 days of receiving your request.

7. Policy Updates

We reserve the right to modify this Privacy Policy at any time, in our sole discretion. Any changes will be effective immediately upon being posted on this page, with an updated "Last Updated" date at the top.

We will provide notice of any material changes by sending an email to the primary email address we have on file for you, or by placing a prominent notice on our website. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

If you do not agree with the revised policy, you should stop using our services and, if applicable, opt out of our text messages and delete your account.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

BBM Machine, LLC
1929 Isaac Shelby Dr
Shelbyville, KY 40065
Email: support@bbmmachine.com
Phone: (502) 890-0463